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Uber is currently not available in Hanoi, Vietnam. The service, which had been operational for a few years, ceased its operations in the country in 2018 following a deal with Grab, a similar ride-hailing app. This change has led to Grab and several local services becoming the primary ride-hailing options in Hanoi.

Hanoi, the bustling capital city of Vietnam, is known for its centuries-old architecture, a rich culture that intersects the influences of Southeast Asian, Chinese, and French traditions, and a dynamic street life. Navigating this vibrant city can be an exciting experience for visitors.

If you are coming to Hanoi and wondering how you will get around, you may be wondering, “is there Uber in Hanoi?” Despite the absence of Uber, several transportation options are available, ranging from traditional taxis and cyclos to modern ride-hailing apps like Grab. This guide will provide detailed information on these alternatives, ensuring travelers can move around the city efficiently and safely.

Is There Uber in Hanoi?

cartoon of man ordering a taxi, a large phone shows the different options for different taxis
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Uber is not available in Hanoi, having exited the Vietnamese market in 2018. This exit was part of a larger regional strategy where Uber sold its Southeast Asian operations to Grab, a Singapore-based ride-hailing service. This transition has shifted the dynamics of ride-sharing services in Hanoi, with Grab taking a significant share of the market.

The departure of Uber from Hanoi was a strategic move in response to intense competition in the Southeast Asian market. While Uber was a popular choice among locals and tourists for its convenience and reliability, its operations faced stiff competition from local and regional services that were more attuned to the local market’s needs and preferences.

Although Uber’s absence might seem like a drawback for those accustomed to the service, it has paved the way for other ride-hailing apps and transportation methods to flourish, offering various options to residents and visitors alike.

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Are There Other Ride-sharing Apps Like Uber in Hanoi?

Set quick and efficient pickup service abstract concept vector illustration.
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In the absence of Uber, several ride-sharing apps have risen in popularity in Hanoi, providing efficient and reliable transportation options for both locals and tourists. The most prominent among these is Grab, which has essentially filled the void left by Uber.

Grab

Grab offers a range of services, including Grab Car, GrabBike (not for the faint of heart), Grab Taxi, and even GrabFood for food deliveries. It is widely used due to its user-friendly interface, transparent pricing, and availability. Prices are generally considered reasonable, and the service is known for its safety and reliability.

Here is an overview of some of the popular Grab transport services;

  • GrabCar: Rideshare model connecting passengers with private vehicles – low cost and reliable
  • GrabTaxi: Connects passengers with traditional licensed taxi service and is available throughout major cities in Vietnam, including Hanoi. The fare for GrabTaxi is based on the taxi’s meter.
  • GrabBike: A motorbike taxi service, known as “xe om” or “cuddle vehicle” in Vietnamese, is a cost-effective and often quicker option in congested traffic.
How Much Does Grab Cost

Grab is very, very affordable. The exact cost of using Grab services in Hanoi, Vietnam, varies depending on several factors, such as the type of service, distance, and time of travel. Fares are often revised by Grab, so check the app or website for up-to-date info.

  • GrabCar:
    • Depending on the type and size of vehicle selected, The minimum fare is between 30,000 – 50,000VND for the first 2 kilometers. After that, it costs between 10,000 -20,000 VND per kilometer and around 1000 VND per minute.
    • Surcharge Information:
      • There may be additional charges for tolls, airport fees, and parking fees.
      • Changing the itinerary incurs a surcharge of 15,000 VND per stop within 5km. For changes over 5km, a new ride needs to be booked.
      • There’s an additional charge of 10,000 VND for multi-destination stops (maximum 2 stops).
      • A surcharge of 10,000 VND applies for travel between 22:00 – 05:59.
      • Fares are subject to dynamic pricing based on demand and supply in the area at certain times of the day.
    • Example Fare:
      • For a typical 4-seater GrabCar traveling 5 kilometers in Hanoi, assuming no additional waiting time or surcharges, the estimated cost would be around 70,000 VND or less than $3 USD
      • A longer journey between the Hanoi INternational Airport and the Old Quater , which takes about 40 minutes, could cost between 250,000 – 350,000 VND or $10 – $15 USD
  • Other Grab Services:
    • GrabBike: A popular and cost-effective option for short distances. GrabBike was launched at a rate of 3,000 VND per kilometer. For trips less than 3 kilometers, the fare was set at a flat rate of 9,000 VND. This pricing structure was part of Grab’s initiative to offer affordable and flexible transportation options in Hanoi.
    • GrabTaxi: Taxis are charged at the metered taxi rate (discussed below)

Keep in mind that the actual fare may vary depending on factors like real-time traffic conditions and the specific route taken. Also, Grab prices can fluctuate based on demand, especially during peak hours.

You can check the Grab app or visit their official website for more detailed and up-to-date information.

Download Grab

Be

Another popular local alternative is Be, a Vietnamese ride-hailing app that offers similar services to Grab. Be has been gaining traction due to its competitive pricing and good service quality. It provides both car and motorbike options, catering to different needs and preferences. While Grab is generally reliable, you can download Be as an alternative to compare available cars and prices.

Download Be

Gojek

Gojek, originally from Indonesia, also operates in Hanoi. It offers a variety of services, including ride-hailing and food delivery. Known for its competitive prices and wide range of services, Gojek is a strong competitor in the Hanoi market.

Download Gojek

Each of these apps has its unique features and benefits, and users may choose based on personal preference, availability, or specific service offerings. They have filled the gap left by Uber effectively, ensuring that residents and visitors in Hanoi have multiple options for convenient transportation.

Taxis in Hanoi

ride share taxi app with taxi with backdrop of a city
Image by Freepik

Taxis are a ubiquitous and essential part of Hanoi’s transportation landscape. They are a convenient option for those who prefer traditional methods of transportation over ride-sharing apps. The city boasts a number of reputable taxi companies offering services that are generally safe and reliable.

Are Taxis Cheap in Hanoi?

Compared to Western standards, taxis in Hanoi can be considered quite affordable. The fares are reasonable, especially for short distances. However, taxis might sometimes be slightly more expensive compared to ride-sharing apps due to the traditional metered fare system.

How Much Do Taxis Cost in Hanoi?

Taxis in Hanoi typically start with a base fare ranging from 10,000 to 12,000 VND (approximately 0.43 to 0.52 USD), with subsequent charges per kilometer traveled. These rates may vary slightly depending on the taxi company. For example, a typical fare from Noi Bai International Airport to Hanoi city center would cost around 300,000 to 350,000 VND (about $13 to $15 USD), depending on traffic conditions.

It’s essential to ensure that the meter is used to avoid overcharging. Most taxi drivers adhere to the meter, but it’s important to be vigilant.

Do Taxis Accept Credit Cards in Hanoi?

Credit card acceptance in taxis is not as widespread as in some other countries. While some taxis may offer this service, it is more common to pay in cash. It’s advisable to carry sufficient local currency for taxi rides.

How Do I Catch a Taxi in Hanoi?

Taxis can be hailed directly on the streets, found at taxi stands, or booked through phone calls. Using reputable taxi companies is often recommended to ensure safety and fair pricing. Some well-known taxi companies in Hanoi include:

  • Mai Linh Taxi: +84 243 833 3333
  • Vinasun Taxi: +84 243 827 2727

Are There Taxi Apps in Hanoi?

While ride-sharing apps like Grab are prevalent and can often be used to book taxis as well, some taxi companies have also started adopting technology for convenience. Mai Linh and Vinasun both offer their own apps for booking taxis.

Mai Linh Taxi Apps

Vinasun Taxi Apps

Are Taxis Safe in Hanoi?

Taxis in Hanoi are generally safe, especially when using services from reputable companies. However, as in any city, it’s important to be aware of your surroundings and ensure that the taxi has a functioning meter.

Common Taxi Scams in Hanoi

While taxis are generally reliable and safe, like everywhere, it is possible to be scammed by unscrupulous taxi drivers in Hanoi. Being aware and conscious of potential scams can help you avoid an unpleasant situation.

  1. Broken Meter: Some taxi drivers in Hanoi may claim their meter is broken and try to charge a flat rate, which is often inflated. Always insist on using a working meter, or consider finding another taxi.
  2. Unofficial Taxis: Like in many tourist areas, unlicensed or unofficial taxis in Hanoi can be found around airports and popular spots. They may not adhere to standard rates and regulations. Always choose marked, official taxis or book through a reliable app.
  3. Note Switching: A driver may switch a higher-value note for a smaller one, claiming you underpaid. Pay attention when paying and familiarize yourself with Vietnamese currency to avoid this scam.
  4. Tampered Meters: Watch out for meters that seem to run too fast, as this could indicate tampering. If the meter appears to be running unusually, ask to stop and negotiate a fair fare.
  5. Long Routes/Detours: Drivers might take longer routes or unnecessary detours to inflate the fare. Use a map app to track your route and suggest alternatives if you notice deviations.
  6. Lack of Change: Drivers might claim they don’t have change for larger notes. To prevent this, carry smaller bills or ask for the estimated fare in advance to prepare the exact amount.

To avoid these issues, it’s advisable to insist on the meter and have a rough idea of your route or better yet use mapping apps to track your location.

Do I Need to Tip Taxi Drivers in Hanoi?

Tipping is not customary in Vietnam, including for taxi services. However, rounding up the fare or leaving a small tip for excellent service is appreciated.

Other Ways to Get Around Hanoi

Bus and bus driver at a bus stop

Hanoi offers a variety of transportation options beyond taxis and ride-sharing apps, catering to different preferences and needs. Here’s an overview of some of the other popular ways to navigate the city.

Motorbike Rentals

Motorbikes are a quintessential part of Vietnam’s culture, and renting one can be an exhilarating way to explore Hanoi.

It offers flexibility and an authentic experience of the city’s vibrant street life. Rental prices typically range from 100,000 to 200,000 VND per day (approximately 4.30 to 8.60 USD). Reputable rental services include:

Be aware, Hanois streets are extremely chaotic, busy and not an ideal place to learn to ride. You should make sure you have the proper, licences, training and confidence before taking to the streets.

Cyclos

Cyclos, a traditional three-wheeled bicycle taxi, offer a unique and leisurely way to see Hanoi, especially around the Old Quarter and scenic lakes. It’s an excellent choice for short distances and sightseeing. Rates are usually negotiated before the ride, with a typical short ride costing around 100,000 VND (approximately 4.30 USD).

Public Buses

Hanoi’s public bus system is extensive and affordable, covering most parts of the city. It’s an economical way to travel, with fares ranging from 7,000 to 10,000 VND (about 0.30 to 0.43 USD) per trip. Buses can be crowded during peak hours but are generally reliable. Information on routes and schedules is available on the Hanoi Bus website and their mobile app.

Walking

For those who prefer to explore at a slower pace, walking is a viable option, especially in areas like the Old Quarter and around Hoan Kiem Lake. It’s an excellent way to experience the city’s atmosphere, though caution is advised due to busy traffic and narrow sidewalks.

Bicycles

Bicycle rentals are available for those who wish to explore Hanoi at a leisurely pace. This is suitable for shorter distances and less crowded areas. Rental shops are available throughout the city, and prices are generally reasonable.

Each of these modes of transportation offers a unique perspective of Hanoi, whether you’re looking for convenience, adventure, or a chance to immerse yourself in the local culture.

How Do I Get from the International Airport to the City Center?

Passengers with luggage in airport flat illustration
Image by pch.vector on Freepik

Noi Bai International Airport is the main airport serving Hanoi and is located about 25 kilometers from the city center. There are several transportation options available for this route, catering to different needs and budgets.

Rental Cars in Hanoi

Uniquely, hire cars are not widely popular in Hanoi and you won’t find your favorite rental agency at the airport. While it might be possible to rent a private vehicle through a local agency, hiring a car with a driver in much more popular!

Airport Taxis

Upon exiting the airport, you’ll find taxi ranks offering rides to the city center. This is one of the most convenient methods, especially if you’re traveling with a lot of luggage. The fare to the city center typically ranges from 300,000 to 400,000 VND (approximately 13 to 17 USD), and the journey takes about 30 to 45 minutes, depending on traffic.

Grab and Other Ride-Hailing Services

Grab and other ride-hailing services like Be or Gojek also operate at Noi Bai Airport. They offer competitive rates and the convenience of booking through an app. The cost is comparable to taxis and is usually between 250,000 to 350,000 VND (about $10 to $15 USD).

Airport Shuttle Bus

Several companies operate shuttle buses from the airport to the city center. This is a budget-friendly option, with fares ranging around 40,000 to 50,000 VND (about 1.70 to 2.15 USD). The buses are comfortable and provide a convenient way to reach major locations in the city. You can combine the with Grab to get all the way to your final destination cheaply. See Hanoi Airport Shuttle for more.

Public Bus

For those looking for the most economical option, public buses #07 and #17, #90, and #86 connect the airport to Hanoi city center. The fare is just 9,000 VND (less than 0.40 USD), making it the cheapest option, albeit less convenient with luggage and during peak hours.

 Bus 86 goes right to the Old Quarter stopping nearby the Long Bien Bridge.

For more information use Google Maps or see the Hanoi Bus website and their mobile app.

Private Transfer

Private transfer services can be pre-booked, offering a personalized and comfortable ride to your destination. This option is ideal for those preferring a hassle-free journey or traveling in groups. Prices vary depending on the service provider.

🔎 Search and Compare Private Transfers With TripAdvisor

Each of these options offers different benefits, whether it’s convenience, cost, or comfort. Choosing the right one depends on your personal preferences, budget, and the level of convenience you seek.

How to Travel Between Cities in the Region

Three passengers on a train reading books and tablets

Traveling from Hanoi to other cities in Vietnam offers a glimpse into the diverse landscapes and cultures within the country. There are several transportation options available, each providing a different experience.

Train

The train is a scenic and relaxing way to travel between cities. The Vietnam Railways operates several routes from Hanoi to major destinations like Ho Chi Minh City, Hue, and Da Nang. Prices vary depending on the class of ticket and destination. For example, a ticket from Hanoi to Hue may cost between 400,000 to 1,200,000 VND (approximately 17 to 52 USD). For schedules and booking, visit the Vietnam Railways official website.

Long-Distance Bus

Buses are a common and affordable way to travel long distances in Vietnam. There are various bus companies offering routes from Hanoi to other cities, with prices depending on the distance and level of comfort. Sleeper buses are available for overnight journeys. For instance, a bus trip from Hanoi to Sapa may cost around 200,000 to 300,000 VND (about $8.60 to $13 USD).

Domestic Flights

For faster travel, domestic flights connect Hanoi with major cities across Vietnam. Airlines like Vietnam Airlines, VietJet Air, and Bamboo Airways offer frequent flights to destinations like Ho Chi Minh City, Da Nang, and Nha Trang. Prices vary widely based on the time of booking and the season.

Private Car Hire

For those preferring a private and comfortable journey, hiring a car with a driver is an option (hiring a car to self-drive is less common in Vietnam). This allows for flexibility in itinerary and the comfort of traveling at your own pace. Prices depend on the distance and type of vehicle.

Motorbike

Adventurous travelers often choose to rent motorbikes for intercity travel. This option offers an unparalleled sense of freedom and a close-up view of the Vietnamese countryside. However, it requires confidence in your riding skills and knowledge of local traffic laws.

Each mode of transportation offers a unique way to explore Vietnam’s diverse landscapes and cities. Your choice will depend on your time, budget, and comfort preferences.

Is There Uber Eats in Hanoi?

Cartoon image of a man and his phone showing food delivery options

Uber Eats, like Uber’s ride-sharing service, is not available in Hanoi. However, the city’s vibrant food delivery scene is well-served by several other popular services that offer a wide range of culinary choices, from local Vietnamese dishes to international cuisine.

GrabFood

As part of the Grab ecosystem, GrabFood is highly popular in Hanoi. It offers a comprehensive selection of restaurants and eateries, with user-friendly app features and reliable delivery. GrabMart is also available to deliver groceries.

Download Grab

Foody

Foody is another well-known food delivery service in Hanoi, offering a wide array of food options. It’s known for its prompt service and often has promotional deals.

Download Foody.vn

Final Thoughts on Uber in Hanoi

While Uber’s absence in Hanoi might initially seem like a limitation to those accustomed to its services, the city’s transportation landscape offers a plethora of alternatives that are efficient, affordable, and cater to a wide range of preferences. From the ever-popular Grab, providing a seamless ride-hailing experience, to traditional taxis, motorbike rentals, and public buses, Hanoi ensures that residents and visitors alike can navigate the city with ease.

The diversity in transportation reflects the city’s own eclectic nature – a blend of traditional charm and modern dynamism. Whether it’s exploring the narrow lanes of the Old Quarter on a cyclo, zipping through the streets on a rented motorbike, or enjoying the comfort of a private car hire, each mode of transportation offers a unique lens through which to experience the vibrancy of Hanoi.

Moreover, the thriving food delivery services like GrabFood, and Foody highlight Hanoi’s adaptation to modern lifestyle conveniences, ensuring that the city’s rich culinary scene can be enjoyed anytime and anywhere.

In conclusion, while Uber might not be present in Hanoi, the city more than compensates with its array of transportation options. Each service not only facilitates easy movement around the city but also contributes to the unique experience of discovering and appreciating the multifaceted character of Vietnam’s capital. Whether you are visiting for business or leisure, Hanoi’s transportation system is well-equipped to ensure a memorable and hassle-free stay.

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